SHIPPING & RETURNS
SHIPPING & RETURNS POLICY
♥ Biodegradable Packing Peanuts included in every order; dissolve in water ♥
SHIPPING
We ship via USPS, UPS, & DHL (please be aware of the current situation and expect small delays). You will receive an email containing your tracking number once your shipping label has been created.
Please be sure to triple check your address as 4 Wicks Candle Co is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", 4 Wicks Candle Co is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.
Please be aware that 4 Wicks Candle Co is not responsible for delayed transit times and damaged products once your order leaves the studio. We have no control over transit times and what happens during transit once packages are given to the mail carrier. Should your package become delayed, lost or arrive damaged, a claim will need to be filed with the shipping carrier.
Once packages leaves our studio it's no longer our responsibility.
SHIPMENT PROCESSING TIME
All orders are processed within 3-5 business days (Mon-Fri). Orders are not shipped or delivered on weekends or holidays.
All orders are processed within 3-5 business days (Mon-Fri). Orders are not shipped or delivered on weekends or holidays.
We often ship Monday through Thursday, which prevents the likelihood of the candles sitting in a warehouse/delivery trucks or being exposed to a suboptimal climate for an extended period of time. The quality of our candles is very important to us and we want to make sure they reach you the same way they left us.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Shipping charges for your order will be calculated and displayed at checkout.
Shipping times are between 1-3 business days in the USA. (Please be aware of the current situation and expect small delays).
International orders can take anywhere from 7 - 28+ days to arrive once shipped. (Please be aware that although we try our best to provide the fastest shipping, transit times can vary and we have no control over this or what happens during transit. We do not refund for misplaced packages during transit or delays but we will do our best to try and track it down for you.)
INTERNATIONAL SHIPPING
We currently don't offer international shipping.
DAMAGES, EXCHANGES, RETURNS & OTHER ORDER ISSUES
We currently don't offer international shipping.
DAMAGES, EXCHANGES, RETURNS & OTHER ORDER ISSUES
4 Wicks Candle Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
We package each candle/product with care, though if your candle happens to arrive broken or damaged, please DM @4wickscandleco on Instagram or email 4wickscandleco@gmail.com with a picture of your damaged candle within two (2) days of receiving.
4 WICKS CANDLE CO IS NOT RESPONSIBLE FOR THE MISUSE OF OUR PRODUCTS.